DENIMBG.COM ELECTRONIC STORE TERMS AND CONDITIONS
(date of publication: 20.05.2023, date of last update: 20.01.2026)
I. SUBJECT
Art. 1. These General Terms and Conditions are intended to regulate the relations between “Mechta A-Z“ EOOD, with registered office and management address: village of Enina, p.k. 6142, 18 „Stefan Astadzhov“ Str., UIC: 207499173, represented by Atanas Dimitrov Yanev in his capacity as owner and manager of the Company, hereinafter referred to as SUPPLIER, and the customers, hereinafter referred to as USERS, of the online store https://denimbg.com/ hereinafter referred to as ELECTRONIC STORE.
Art. 1a. The Provider processes personal data in accordance with the Privacy and Cookie Policy published on https://denimbg.com/privacy-policy
II. PROVIDER DATA
Art. 2. Supplier Data:
1. Name of the Supplier: "Mechta A-YA" Company
2. Headquarters and address of management: Bulgaria, village of Enina, post office 6142, 18 "Stefan Astadzhov" Street.
3. Address for exercising the activity: village of Enina, p.k. 6142, 18 Stefan Astadzhov Street.
4. Correspondence details: Email: mechtaya@abv.bg and phone: +359889495677
5. Entry in public registers, VAT: BG207499173
6. Registration under the Value Added Tax Act No. BG207499173
III. CHARACTERISTICS OF ELECTRONIC STORE
Art. 3. All purchase and sale and delivery contracts concluded through the e-shop https://denimbg.com/ are contracts concluded at a distance within the meaning of Article 45 of the Consumer Protection Act (CPA), and all provisions of Chapter Four, Section III of the CPA, as well as the provisions of the Electronic Commerce Act (ECA), apply to them.
1. To register and create a profile to browse the e-store and use the additional services for providing information;
2. To make electronic statements in connection with the conclusion or performance of contracts with the e-store through the interface of the store's page, available on the Internet;
3. To conclude contracts for distance purchase and sale and delivery of the goods offered by the e-store;
4. To make any payments in connection with the contracts concluded with the e-store, according to the payment methods supported by the store, namely: payment in cash or at a POS terminal upon receipt of the shipment from the respective courier (cash on delivery/postal money order), payment by debit/credit card via a virtual POS terminal and bank transfer.
5. To receive information about new products offered by the e-store;
6. To review the goods, their characteristics, prices and terms of delivery, such as the products found on the website of https://denimbg.com/ do not constitute a legally binding offer, but a demonstrative online catalog describing the merchant's product line.
7. To be notified of the rights arising from the law primarily through the interface of the e-shop page on the Internet;
Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. Except through the e-shop https://denimbg.com/, Users can also place orders by telephone or through other means of distance communication.
(1) Orders placed by telephone are considered distance contracts within the meaning of Article 45 of the Consumer Protection Act (CPA) and have the same legal force as orders placed through the online store.
(2) Before finalizing the order by phone, an employee of the Provider orally informs the User about:
– the main characteristics of the goods,
– the final price, including all costs,
– the terms of delivery and payment,
– as well as the right of withdrawal under Article 50 of the Consumer Protection Act.
Art. 5a. (1) Users conclude a contract for the purchase and sale of goods offered by the electronic store through the Provider's interface, accessible on its website at https://denimbg.com/ or other means of communication at a distance.
(2) By virtue of the contract concluded with the Users for the purchase and sale of goods at a distance, the Supplier undertakes to deliver and transfer ownership to the User of the goods specified by him through the interface and all adjacent modules. The conclusion of the contract takes place in the following way: after pressing the interface button "Add to cart" and filling in the delivery data, the method of delivery (delivery method), the method of payment and finalizing the order, as well as noting that they have read and agree to these General Terms and Conditions and the Privacy Policy of the site, the Users agree to purchase the goods located in the "Cart" (cart page) and displayed on the "Order" page (checkout page). The order is finalized by pressing the "Order" button. These actions have legally binding force. Users receive confirmation of the order on their email and upon receipt of this confirmation, the contract is deemed to have been concluded. The Supplier, at its discretion, may explicitly request confirmation and/or additional information about the order by calling the User who placed it or by sending a separate email to the email address with which the User placed the order.
(3) Users pay the Supplier a fee for the delivered goods in accordance with the terms and conditions set out in the e-shop and these General Terms and Conditions. The fee is in the amount of the price announced by the Supplier at the e-shop address on the Internet.
(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the e-shop page and in accordance with these General Terms and Conditions.
(5) The price for the delivery is determined separately and explicitly from the price of the goods.
(6) The Supplier reserves the right to refuse delivery in the event that the goods are not available. In the event of a lack of stock of the requested goods, the Supplier shall notify the User of the shortage within three working days by sending a message to the e-mail address specified by the User or by calling the specified telephone number. In the event that a transfer has been made to the Supplier's account, the User will be able to choose between a refund, cancellation of the order or a replacement order.
Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the distance sales contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the relevant username/email and password for access.
IV. USE OF ELECTRONIC STORE
Art. 7. (1) In order to use the e-shop for concluding contracts for the purchase and sale of goods remotely, the User must enter a username/email and password for remote access chosen by him/her if there are cases in which the e-shop requires registration. Registration is not a mandatory condition for placing an order, but an option provided to the User by the Provider.
(2) The name and password for remote access are determined by the User, through electronic registration on the Provider's website.
(3) By filling in his/her data and checking the checkbox “I accept the General Terms and Conditions and the Privacy Policy of the site”, the User declares that he/she is familiar with the relevant terms, policies and cookies, agrees with their content and undertakes to unconditionally comply with them.
(4) The registration made by the User is confirmed and activated after sending an activation link by the Provider to the User's email address used during registration, after which, upon clicking on the activation link, the User has the opportunity to log in directly to his/her user profile by entering a password or changing the password with which he/she registered. After registration, an account is created for the User and contractual relations arise between him/her and the Provider.
(5) When registering, the User undertakes to provide correct and up-to-date data. The User shall promptly update the data specified in his registration in case of any change.
(6) In case a profile on web social networks or other networks is used for the registration of the User, the party to the contract is the person who is the holder of the profile used for the registration on the relevant social or other network. In this case, the Provider has the right to access the data necessary to identify the User on the relevant social or other network.
Art. 8. (1) The email address provided upon initial registration of the User, as well as any subsequent email address used for the exchange of statements between the User and the Provider, is the „Primary Email Address“ within the meaning of these General Terms and Conditions. The User has the right to change his/her Primary Contact Email Address, as well as other data that are automatically changed on the Checkout page, namely: name, surname and email. All these changes are made through the „My Profile“ page – https://denimbg.com/my-account/ of the registered and logged in User. The User cannot change his/her username, but he/she can change his/her password without restriction, which is not public and is not transferred to the Checkout page, like the username.
(2) The above-described changes by the User made to his/her profile do not require confirmation from the Provider - the changes are made in the profile itself, saved and automatically transferred to the Checkout page upon completion of orders (except for the username and password).
(3) The Provider is not liable to the User for any unlawful change of the Primary Contact Email Address, as well as other data subject to change.
(4) The Provider may require the User to use the Primary Contact Email Address in specific cases.
V. TECHNICAL STEPS FOR CONCLUSION OF A DISTANCE PURCHASE CONTRACT
Art. 9. (1) Users primarily use the interface of the Supplier's website to conclude purchase and sale contracts for the goods offered by the Supplier in the e-shop.
(3) The contract between the Provider and the User constitutes these General Terms and Conditions.
(4) The party to the contract with the Provider is the User according to the data provided during registration, during the order and contained in the User's personal profile.
(5) The provider shall include in the interface of its website technical means for identifying and correcting errors in the entry of information before the statement for the conclusion of the contract is made.
(6) This contract is considered concluded from the moment the User places the order with the Supplier and after the User receives a confirmation email about the order placed.
(7) The Supplier shall expressly notify the User in an appropriate manner by electronic means of the conclusion of this contract and of the conclusion of the contract for the purchase and sale of goods at a distance.
(8) The statement of conclusion of the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them.
(9) The Supplier delivers the goods to the address specified by the Users and is not responsible in the event that the data specified by the Users is incorrect or misleading.
(10) The risk of damage to or loss of the goods passes to the consumer from the moment he or a third party indicated by him receives the goods.
(11) Immediately after delivery, the goods should be carefully inspected by the User or a person authorized by him. Any damage, bumps and other damages should be reported immediately to the Supplier and the courier. In the event that damage is found to have occurred during the transportation of the goods, the Supplier is not responsible for the warranty service of this goods. In cases where the Supplier has set a specific date and time for delivery in writing, the statement has binding force.
(12) Upon delivery of the goods, the User or a third party shall sign the accompanying documents. A third party is considered to be anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the User.
(13) In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the User owes payment of the costs of delivery and return of the goods. In the event that the User is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from its obligation to deliver the goods requested for purchase. In all cases, the return is at the expense of the User.
(14) When the delivered goods clearly do not correspond to the goods requested for purchase by the User and this can be established through a simple examination, the User may request that the delivered goods be replaced with goods corresponding to the purchase application made by him within a period of 72 hours of receiving it.
Art. 10. Users conclude the contract for the purchase and sale of goods remotely with the Supplier according to the following procedure:
(1) Selecting one or more of the products offered in the online store and adding them to a list of products for purchase. This selection can be made via the home page, from the product page, through the “Favorite Products” list. Registration in the online store is not a mandatory prerequisite for placing an order – such an order can be placed without registration, as the User has the opportunity on the checkout page, if already registered, to log in to his/her existing account.
(2) Providing delivery data, choosing a delivery method, agreeing to the General Terms and Conditions, the Privacy Policy and the cookies used on the site and clicking the button to finalize the order.
VI. DELIVERY AND PAYMENT
Art. 11. For orders worth over 100 euros (195.58 BGN) total price of the products, delivery is free with the couriers Econt and Speedy only to their offices. For orders below this amount with Econt and Speedy, delivery is paid by the User, that is, the price of the respective courier service determined by the specified couriers, as this also applies to deliveries to an address with Econt and Speedy for which there is no free delivery. The price that the customer owes for transport is formed based on the terms and requirements of the couriers used by the Supplier, as the price also includes additional services such as SMS notification, test and inspection option, and delivery on Saturday. The charging of delivery is not tied to the settlement to which it is delivered. Delivery to Box Now vending machines is always fixed and at a cost of 3 euros (5.87 BGN), regardless of the value of the order and the settlement on the territory of the Republic of Bulgaria. Free delivery for orders from Romania and Greece applies to orders over 150 euros (293.37 BGN) with the couriers Econt and Speedy only to their offices. For orders below this amount with Econt and Speedy, delivery is paid by the User, that is, the price of the respective courier service determined by the specified couriers, as well as for deliveries to addresses with Econt and Speedy in Romania and Greece, for which there is no free delivery.
Art. 12. Delivery terms are as follows:
(1) Regular delivery – within 3 business days from the moment the Merchant receives the order.
(2) In extremely bad weather conditions or due to logistical emergencies, the deadline may be extended.
Art. 13. The conditions for returning the purchased goods are as follows:
(1) The User has the right to return the purchased goods within 14 calendar days from the date of delivery. We ask Users to unpack and measure the products carefully, because if you wish to return products, they must be in their original commercial condition (mandatory with intact labels and boxes, not worn, washed or ironed). The costs of returning goods are in all cases at the expense of the User. Address for returning goods: Municipality of Kazanlak, village of Enina, 18 Stefan Astadzhov Street, for Atanas Yanev, +359886305799, mechtaya@abv.bg, reason: return of order.
Art. 14. Payment for the ordered goods is carried out in the following way:
(1) By cash on delivery/postal money order – payment in cash or by card at the courier’s POS terminal upon delivery. If an order is canceled by the User, the courier services for returning the goods through the respective courier are at his expense. The return is made through the same courier through which the order was made. Orders for which the couriers Speedy and Econt were used within the territory of the Republic of Bulgaria can be paid by cash on delivery/postal money order, bank transfer and debit/credit card through a virtual POS terminal. All orders from Romania and Greece, as well as orders with the Box Now delivery method, are paid by debit/credit card through a virtual POS terminal or by bank transfer, but do not have the option for cash on delivery/postal money order.
(2) By debit/credit card via a virtual POS terminal. This payment method is possible for all orders from Romania and Greece, as well as for orders on the territory of the Republic of Bulgaria, when BOX NOW machines are used. This payment method can also be used for orders with the couriers Speedy and Econt. For Econt and Speedy, they are at the expense of the User, as well as for all orders from Romania and Greece, regardless of the delivery method.
(3) By bank transfer. A standard bank transfer is made, as a basis for which the User indicates the order number, which he will see after its completion, and also in the email he will receive from the Supplier or an invoice number. To clarify the details of the bank transfer, the Supplier reserves the right to contact the User at the email/phone number provided when ordering. The email that the User receives from the Merchant after completing the order also contains the details of the Supplier's bank account to which the bank transfer should be made. The Supplier sends the goods ordered by the User only after the bank transfer has been credited to his bank account.
(4) For each ordered item, the User must pay the price that is announced in the e-shop at the time of the order. The price of each item may change dynamically.
VII. TIME FOR IMPLEMENTATION OF ORDERS AND ADDITIONAL INFORMATION
Art. 15. Shipments are sent via courier company Econt or Speedy to their offices or to a specific address for Bulgaria and via BOX NOW machines for Bulgaria. For orders from Romania and Greece we use Econt and Speedy with the option of delivery to their office (if there is one in the relevant location) or to a specific address.
(1) We offer a test and inspection service for the shipment, SMS notification and delivery on Saturday for the couriers Speedy and Econt, while for orders from Romania and Greece with Econt only SMS notification is offered without the option to review and test the shipment.
Art. 16. The following conditions apply to the delivery time:
(1) Orders placed by 4pm Bulgarian time on weekdays through our online store https://denimbg.com/ are processed with priority on the same day. Orders placed after 4 p.m. on weekdays and on non-working days are processed on the first following business day. Delivery to the customer takes 24 hours from the processing of the given order and we are not responsible for delays on the part of the couriers and circumstances beyond our control.
Art. 17. You can receive your shipment at an office and/or a vending machine of Econt and Speedy, respectively, as well as at your door (exact address). Shipments for orders placed through BOX NOW vending machines, available 24/7, are received at the respective vending machine specified in the order, as the customer receives information with a specific pin code from BOX NOW by email, SMS, Viber and other methods, with which pin code to open the locker with the shipment. Orders for Romania and Greece with Econt or Speedy are delivered to their offices or at your door (exact address).
Art. 18. Couriers Speedy and Econt deliver parcels on working days usually between 8:00 and 18:00. It all depends on the location, weather conditions and the forwarder.
Art. 19. In most cases, the courier will inform the recipient, but we cannot guarantee this - the courier has no such obligation. That is why we also offer the SMS notification option for Speedy and Econt.
Art. 20. If you have any questions, in addition to the couriers, you can contact us by phone +359889495677 , email mechtaya@abv.bg, through the contact form or in any of the other ways listed in section "Contacts".
VIII. COMPLAINTS
Art. 21. According to the current Bulgarian legislation, the Consumer who shopped in an online store, in this case https://denimbg.com/ has the right to a complaint in case of obvious non-compliance of the consumer goods with the sales contract (found deficiencies, defects of the goods, non-compliance with the declared size, etc.):
(1) The complaint shall be submitted within the statutory period – within 2 months after the discovery of the lack, defect or non-conformity – only by sending an email to mechtaya@abv.bg. Complaints by phone, via messages on social networks or in any other way are not accepted.
(2) When submitting a complaint, the consumer may claim: bringing the goods into conformity with the contract, a reduction in the price or termination of the contract and reimbursement of the amount paid.
(3) When submitting a complaint, the user is obliged to attach to the email a receipt or invoice, protocols, acts or other documents establishing the non-compliance of the service with the agreement, other documents establishing the claim by reason and amount, the subject of the complaint, his preferred method for its satisfaction, respectively the amount of the claimed amount, and name, email, telephone, contact address.
(4) We recommend that photos/videos and a copy of the receipt be attached to the complaint for faster processing. In the absence of such, the complaint will be considered on the merits based on the information provided.
(5) No claim may be made for goods for which the consumer has been previously warned of a specific non-conformity and/or defect.
(6) In case of a manufacturing defect of the goods, established at the moment of receipt, in the presence of a courier, please contact us by phone +359889495677
(7) A person who is a third party upon receipt of the shipment and is not the primary payer for it, has no right to file a claim.
(8) The costs incurred by the consumer for receiving and returning the purchased goods, beyond the amount of the value, are at his expense.
(9) After accepting the complaint, our employee contacts the user via email/phone number provided in the email through which the complaint was filed. The same applies to the moment when the employee decides on the complaint, and in both cases the statutory deadlines for complaint proceedings are observed.
(10) The Supplier shall decide on the complaint within 30 calendar days of its receipt.
IX. RIGHT OF WITHDRAWAL, RETURN OF GOODS AND REFUND
Art. 22. (1) The consumer has the right to withdraw from the contract, without giving any reason, within 14 days from the date of receipt of the goods, in accordance with Art. 50 of the Consumer Protection Act. The consumer may request the return of the goods and a refund of the amount within 14 calendar days from the date of delivery.
(2) The consumer is only liable for any reduction in the value of the goods resulting from testing them beyond what is necessary to establish their nature, characteristics and functioning.
(3) We ask that the products be unpacked and measured carefully, as if you wish to return products they must be in their original condition (mandatory with intact labels and boxes, not worn, washed or ironed). The costs of returning goods are at the expense of the customer, as this rule applies to all payment methods and delivery methods for orders placed both in Bulgaria and for international orders, without exceptions.
(4) The right of withdrawal is exercised by completing and sending to mechtaya@abv.bg of Appendix No. 1, which you can find at the end of these General Terms and Conditions: Standard form for exercising the right of withdrawal (under Art. 52 of the Consumer Protection Act).
(5) The provisions on the right of withdrawal and complaints apply only to consumers within the meaning of §13, item 1 of the Supplementary Provisions of the Consumer Protection Act (natural persons not acting in the framework of a commercial activity).
Art. 23 (1) After the Form is sent by email, and within up to 14 business days, but in most cases within 7 business days, our employee contacts the user by email/phone number provided upon the requested return, to inform him of his decision on the application and for additional clarification of details on the application, if necessary.
(2) The costs of returning the goods are at the expense of the customer, and only the amount equal to the value of the purchased products will be refunded by bank transfer, WITHOUT the courier service fee. This rule applies to all payment methods and delivery methods for orders placed both in Bulgaria and for orders in Romania and Greece, without exceptions. All orders are governed by Bulgarian law, regardless of the country of delivery.
(3) All disputes between the parties shall be resolved by mutual agreement, and if this is not possible – by the competent Bulgarian court. Users have the right to use out-of-court dispute resolution through the European platform for online dispute resolution.
Appendix No. 1: Standard form for exercising the right of withdrawal (under Art. 52 of the Consumer Protection Act)
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To: "Mechta A-Ya" EOOD, Enina village, "Stefan Astadzhov" street #18, e-mail: mechtaya@abv.bg
I hereby give notice that I withdraw from the concluded distance purchase contract for the following goods: _______________________
Ordered on: _______________ / Received on: _______________
User name: ____________________
User address: ____________________
Date: _______________