No products in the cart.
Return To ShopDENIMBG.COM ELECTRONIC STORE TERMS AND CONDITIONS
https://denimbg.com/
I. SUBJECT
Art. 1. These General Terms and Conditions are intended to regulate the relations between “Mechta A-Z” EOOD, with registered office and management address: Sofia, p.k. 1220, Nadezhda district, Nadezhda-2 residential district, Aprilsko Vastanie Str. № 3, fl. 2, apt. 10, UIC: 207499173, represented by Atanas Dimitrov Yanev, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the online store https://denimbg.com/ hereinafter referred to as "ELECTRONIC STORE".
II. PROVIDER DATA
Article 2. Supplier data
1. Name of the Supplier: "Mechta A-YA" Company
2. Headquarters and address of management: city Sofia city, zip code 1220, Nadezhda district, residential building Nadezhda-2, st. Aprilsko vustanie No. 3, fl. 2, app. 10
3. Address for exercising the activity: bul. "23rd Shipchensky polk" 102, 6103 Abaya, Kazanlak city
4. Data for correspondence: city of Kazanlak, Email: mechtaya@abv.bg and phone: +359886305799
5. Entry in public registers, VAT: BG207499173
6. Registration under the Value Added Tax Act No. BG207499173
III. CHARACTERISTICS OF ELECTRONIC STORE
Art. 3. ELECTRONIC STORE is an electronic store available at an address on the Internet https://denimbg.com/ through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the ELECTRONIC STORE, including the following:
1. To register and create a profile to browse the ELECTRONIC STORE and use the additional services for providing information;
2. To make electronic statements in connection with the conclusion or execution of contracts with the ELECTRONIC STORE through the interface of the ELECTRONIC STORE page available on the Internet;
3. To enter into contracts for the purchase and sale and delivery of the goods offered by ELECTRONIC STORE;
4. To make any payments in connection with the contracts concluded with the ELECTRONIC STORE, according to the payment methods supported by the ELECTRONIC STORE, namely: payment in cash or at a POS terminal upon receipt of the shipment from the respective courier (cash on delivery/postal money order) and payment with a debit/credit card through a virtual POS terminal.
5. To receive information about new goods offered by ELECTRONIC STORE;
6. To review the goods, their characteristics, prices and terms of delivery, such as the products found on the website of https://denimbg.com/ do not constitute a legally binding offer, but a demonstrative online catalog describing the merchant's product line.
7. To be notified of the rights arising from the law primarily through the interface of the ELECTRONIC STORE page on the Internet;
Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. (1) Users conclude a contract for the purchase and sale of the goods offered by ELECTRONIC STORE through the interface of the Supplier, available on its website at https://denimbg.com/ or other means of communication at a distance.
(2) By virtue of the contract for the purchase and sale of goods concluded with the Users, the Supplier undertakes to deliver and transfer ownership to the User of the goods specified by him through the interface and all adjacent modules. The conclusion of the contract takes place in the following way: after pressing the interface button "Add to cart" and filling in the delivery data, the method of delivery (delivery method), the method of payment and finalizing the order, as well as noting that they have read and agree to these General Terms and Conditions, the Privacy Policy and the cookies used on the site, the Users agree to purchase the goods located in the "Cart" (cart page) and displayed on the "Order" page (checkout page). The order is finalized by pressing the "Order" button. These actions have legally binding force. The Customer receives confirmation of the order on their email and upon receipt of this confirmation, the contract is deemed to have been concluded. The Supplier, at its discretion, may explicitly request confirmation and/or additional information about the order by calling the user who placed it or by sending a separate email to the email address with which the user placed the order.
(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with the terms and conditions set by ELECTRONIC STORE and these general terms and conditions. The remuneration is in the amount of the price announced by the Supplier at the address of the ELECTRONIC STORE on the Internet.
(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the e-shop page and in accordance with these general terms and conditions.
(5) The price for the delivery is determined separately and explicitly from the price of the goods.
(6) The Supplier reserves the right to refuse delivery in the event that the goods are not available. In the event of a lack of stock of the requested goods, the Supplier shall notify the User of the shortage within three working days by sending a message to the e-mail address specified by the User or by calling the specified telephone number. In the event that a transfer has been made to the Supplier's account, the User will be able to choose between a refund, cancellation of the order or a replacement order.
Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. . 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the relevant username/email and password for access.
IV. USE OF ELECTRONIC STORE
Art. 7. (1) In order to use the ELECTRONIC STORE to conclude contracts for the purchase and sale of goods, the User should enter a user name/email and password for remote access of his choice if there are cases in which the electronic store requires registration.
(2) The name and password for remote access are determined by the User, through electronic registration on the Provider's website.
(3) By filling in his/her data and checking the checkbox “I accept the general terms and conditions and the Privacy Policy”, the User declares that he/she is familiar with the relevant terms, policies and cookies, agrees with their content and undertakes to unconditionally comply with them.
(4) The registration made by the User is confirmed and activated automatically, after which the User has the opportunity to enter directly into his user profile. Successful registration on the site does not require the Provider to send a confirmation email to the User. After registration, a User account is created and a contractual relationship is established between the User and the Provider.
(5) When registering, the User undertakes to provide correct and up-to-date data. The user promptly updates the data specified in his registration in case of change.
(6) In case a profile on web social networks or other networks is used for the registration of the User, the party to the contract is the person who is the holder of the profile used for the registration on the relevant social or other network. In this case, the Provider has the right to access the data necessary to identify the User on the relevant social or other network.
Art. 8. (1) The electronic address provided during the initial registration of the User, as well as any subsequent electronic address used for the exchange of statements between the User and the Provider, is a "Primary electronic address" within the meaning of these general terms and conditions. The User has the right to change his Primary Contact Email Address.
(2) Upon receipt of a request to change the Main contact email address, the Provider sends a request for confirmation of the change. The confirmation request is sent by the Provider to the new Primary contact email address specified by the User.
(3) The change of the Primary Contact Email Address shall be made after confirmation by the User, expressed through a reference contained in the confirmation request sent by the Provider to the new Primary Contact Email Address specified by the User.
(4) The Provider informs the User about the change made, by means of an electronic letter sent to the Primary contact email address specified by the User before making the change under para. 2.
(5) The Provider is not responsible to the User for an illegal change of the Primary Contact Email Address.
(6) The Provider may require the User to use the Main Contact Email Address in specific cases.
V. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE AGREEMENT
Art. 9. (1) Users primarily use the interface of the Provider's page to enter into contracts for the purchase and sale of the goods offered by the Provider in an ELECTRONIC STORE.
(3) The contract between the Provider and the User is represented by these general terms and conditions, available at: https://denimbg.com/obshti-usloviq
(4) Party to the contract with the Supplier is the User according to the data provided during the registration, during the order and contained in the User's personal profile. For the avoidance of doubt these are the details with which an account was created with the Supplier.
(5) The supplier includes in the interface of its Internet page, technical means for identifying and correcting errors in the entry of information before the statement for the conclusion of the contract is made.
(6) This contract is considered concluded from the moment the User places the order with the Supplier and after the User receives a confirmation email about the order placed.
(7) For the conclusion of this contract and for the conclusion of the contract for the purchase and sale of goods, the Supplier expressly notifies the User in an appropriate manner by electronic means.
(8) The statement of conclusion of the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them.
(9) The Supplier delivers the goods to the address specified by the Users and is not responsible in the event that the data specified by the Users is incorrect or misleading.
(10) The user fully bears the risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the Supplier is released from the risk, which is transferred to the User. The Supplier shall not be liable for any delay in the event that the delay is due to a courier or other supplier.
(11) Immediately after delivery, the goods should be carefully inspected by the user/customer or a person authorized by him. Any damages, shocks and other damages should be reported immediately to the MERCHANT and the courier. In case it is established that there is damage that occurred during the transportation of the goods, the MERCHANT is not responsible for the warranty service of this goods. In cases where the MERCHANT has set a specific date and time for delivery in writing, the statement is binding.
(12) When handing over the goods, the User or a third party signs the accompanying documents. Anyone who is not the holder of the application, but accepts the goods for delivery and is at the address indicated by the customer, is considered a third party.
(13) In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the User owes payment of the costs of delivery and return of the goods. In the event that the User is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from its obligation to deliver the goods requested for purchase. In all cases, the return is at the expense of the User.
(14) When the delivered goods clearly do not correspond to the goods requested for purchase by the User and this can be established through a simple examination, the User may request that the delivered goods be replaced with goods corresponding to the purchase application made by him within a period of 72 hours of receiving it.
Art. 10. Users conclude the purchase and sale contract with the Supplier according to the following procedure:
(1) Selecting one or more of the products offered on the ONLINE STORE and adding them to a list of products for purchase. This selection can be made via the home page, from the product page, via the “Favorite Products” list. Registration in the online store is not a mandatory prerequisite for placing an order – such an order can be placed without registration, as the User has the opportunity on the checkout page, if already registered, to log in to their existing account or create one.
(2) Providing delivery data, choosing a delivery method, agreeing to the General Terms and Conditions, the Privacy Policy and the cookies used on the site and clicking the button to finalize the order.
VI. DELIVERY AND PAYMENT
Art. 11. For orders worth at least 80.00 BGN total price of the products, delivery is free, and for orders up to 79.99 BGN delivery is paid by the User. The price that the customer owes for transport is formed based on the terms and requirements of the couriers used by the Supplier, and the price also includes additional services such as SMS notification, test and inspection option, and Saturday delivery. The charging of delivery is not tied to the settlement to which it is delivered. Delivery to BOX NOW vending machines is always free, regardless of the settlement on the territory of the Republic of Bulgaria and regardless of the value of the order. Delivery for international orders is valid and free only for orders worth at least 38 euros.
Art. 12. Delivery terms are as follows:
(1) Ordinary delivery - within 2 working days from the moment the order is confirmed by our consultant by email or phone - for items in stock.
(2) Extended delivery - within 15 calendar days from the moment the order is confirmed by our consultant by e-mail or phone - for items with an additional request from our partners.
(3) In extremely bad weather conditions or due to emergency situations related to logistics, the deadline can be extended.
Art. 13. The conditions for returning the purchased goods are as follows:
(1) You have the right to return the purchased goods within 14 calendar days from the date of delivery. We ask that the products be unpacked and measured carefully, because if you wish to return products, they must be in their original commercial condition (mandatory with intact labels and boxes, not worn, washed or ironed). The costs of returning goods are in all cases at the expense of the customer. Address for returning goods: Abaya, 102 23rd Infantry Regiment Shipch Blvd., 6103 Kazanlak, for Atanas Yanev, +359886305799, mechtaya@abv.bg, reason: return of order.
Art. 14. Payment for the ordered goods is carried out in the following way:
(1) By cash on delivery/postal money order – payment in cash or by card at the courier’s POS terminal upon delivery. If an order is canceled by the customer, the courier services for returning the goods through the respective courier are at the customer’s expense. The return is made through the same courier through which the order was made. By cash on delivery/postal money order, orders for which Speedy and Econt couriers were used within the territory of the Republic of Bulgaria can be paid.
(2) By debit/credit card via a virtual POS terminal. This payment method is the only possible for all international orders, as well as for orders within the territory of the Republic of Bulgaria, when BOX NOW machines are used. This payment method can also be used for orders with the couriers Speedy and Econt. Returns of orders for which BOX NOW machines are used are free of charge, i.e. they ARE NOT at the customer's expense. For Econt and Speedy, they are at the customer's expense, as well as for all international orders, regardless of the delivery method.
(3) For each ordered product, the consumer must pay the price that is announced in the e-shop at the time of the order. The price of each product may change dynamically.
VII. TIME FOR IMPLEMENTATION OF ORDERS AND ADDITIONAL INFORMATION
Art. 15. Shipments are sent via courier company Econt or Speedy for Bulgaria, via BOX NOW machines for Bulgaria and via an individualized delivery method for international orders by choosing a courier at the Merchant's discretion. Delivery for international orders is always free of charge when covering the minimum order value of 38 euros. If the order value is below 38 euros, it cannot be completed.
(1) We offer a test and inspection service for the shipment, SMS notification and Saturday delivery for Speedy and Econt couriers.
Art. 16. The following conditions apply to the delivery time:
(1) Orders placed by 4pm Bulgarian time on weekdays through our online store https://denimbg.com/ , are processed with priority on the same day. Orders placed after 4 p.m. on weekdays and on non-working days are processed on the first following working day. Delivery to the customer takes 24 hours from the processing of the given order, and we are not responsible for delays on the part of couriers and circumstances beyond our control. Regarding the delivery of international orders, each product page indicates the approximate delivery times in working days for individual countries.
Art. 17. You can receive your shipment at an office and/or a machine of Econt and Speedy, respectively, as well as at the door (exact address). Shipments for orders made through the BOX NOW machines, available 24/7, are received at the respective machine specified in the order, as the client receives information with a specific pin code from BOX NOW by email, SMS, Viber and other methods, with which pin code to open the locker with the shipment. International orders are only and exclusively at the door (exact address).
Art. 18. Couriers Speedy and Econt deliver parcels on working days usually between 8:00 and 18:00. It all depends on the location, weather conditions and the forwarder.
Art. 19. In most cases, the courier will inform the recipient, but we cannot guarantee this - the courier has no such obligation. That is why we also offer the SMS notification option for Speedy and Econt.
Art. 20. If you have any questions, in addition to the couriers, you can contact us by phone +359886305799, email mechtaya@abv.bg, through the contact form or in any of the other ways listed in section "Contacts".
VIII. COMPLAINTS
Art. 21. According to the current Bulgarian legislation, the Consumer, who made a purchase in an electronic store, in this case https://denimbg.com/ has the right to a complaint in case of obvious non-compliance of the consumer goods with the sales contract (found deficiencies, defects of the goods, non-compliance with the declared size, etc.):
(1) The complaint shall be submitted solely by sending an email to mechtaya@abv.bg. Complaints by phone, via messages on social networks or in any other way are not accepted.
(2) When submitting a complaint, the consumer may claim: bringing the goods into conformity with the contract, a reduction in the price or termination of the contract and reimbursement of the amount paid.
(3) When submitting a complaint, the user is obliged to indicate in the email the subject of the complaint, his preferred method of satisfying it, respectively the amount of the claimed amount, and name, email, telephone number, contact address.
(4) When submitting a complaint, the consumer is obliged to attach photos/videos of the consumer goods as attachments, proving their apparent non-compliance with the terms of the sales contract, as well as the following documents on which the claim is based: receipt or invoice, protocols, acts or other documents establishing the non-compliance of the service with the agreed upon, other documents establishing the basis and amount of the claim. Complaints submitted without photos/videos and without the specified documents will not be considered!
(5) No claim may be made for goods for which the consumer has been previously warned of a specific non-conformity and/or defect.
(6) In case of a manufacturing defect of the goods, established at the moment of receipt, in the presence of a courier, please contact us by phone +359889495677.
(7) A person who is a third party upon receipt of the shipment and is not the primary payer for it, has no right to file a claim.
(8) The costs incurred by the consumer for receiving and returning the purchased goods, beyond the amount of the value, are at his expense.
(9) After accepting the complaint, our employee contacts the user via email/phone number provided in the email through which the complaint was filed. The same applies to the moment when the employee decides on the complaint, and in both cases the statutory deadlines for complaint proceedings are observed.
IX. RETURN OF GOODS AND REFUND OF AMOUNTS
Art. 22. The consumer may request a return of the goods and a refund of the amount within 14 calendar days from the date of delivery. We ask that the products be unpacked and measured carefully, since if you wish to return products they must be in their original commercial condition (mandatory with preserved labels and boxes, not worn, washed or ironed). The costs of returning goods are at the expense of the customer, as this rule applies to all payment methods and delivery methods for orders placed both in Bulgaria and for international orders, without exceptions.
(1) The request for return of the goods can be made by this Form , or if it's more convenient for you, you can send us the following information by email to mechtaya@abv.bg:
- First and last name
- Email and phone
- Order number and date
- What are the reasons for returning the goods?
- Bank account (IBAN and BIC) to which the amount paid for the order will be refunded
- Attached files, photos and/or videos illustrating the reasons for returning the goods (optional, not mandatory)
(2) After the Form or email has been sent, and within up to 14 business days, but in most cases within 7 business days, our employee contacts the user via email/phone number provided when requesting the return, to inform them of the decision on the application and for additional clarification of details on the application, if necessary.
(3) The costs of returning the goods are at the expense of the customer, and only the amount equal to the value of the purchased products will be refunded by bank transfer, WITHOUT the courier service fee. This rule applies to all payment methods and delivery methods for orders placed both in Bulgaria and for international orders, without exceptions.
