Frequently asked questions about production and products
What does Mechta A-YA company do?
Mechta A-YA company is the only manufacturer of healthy, comfortable and modern denim workwear clothing in Bulgaria. We have dressed over 10,000 clients and over 200 companies during our 23-year presence on the textile market.
Do you manufacture the denim workwear?
Absolutely! Mechta A-YA company is the only manufacturer of Bulgarian workwear made of denim fabric. All of our denim workwear is entirely our own production – from cutting, through sewing and specialized washing of the clothes, to bringing them into a ready-to-sell form for you!
For the production of our clothes we use certified denim fabrics, which meet internationally recognized requirements for the safety of textile materials in contact with the skin and for the traceable origin of the organic cotton used.
On the "About Us" page you can read more about all 6 stages of the production process.
For which activities is denim workwear best suited?
– Welding, metalworking and working with metal cutting tools: our jeans work clothes with 100% cotton composition are largely non-flammable
– Construction, repairs, installations, finishing works
– Auto repair services, mechanics
– Heavy equipment and moving services
– Warehousing and logistics activities
– Utilities
– Carpentry, restaurant and hotel management (we have particularly suitable work aprons and aprons for waiters)
What are the main benefits of your workwear?
The most basic benefits of our clothing are two: that they are made from denim and that they are our own production, meaning we have full control over our production and do not resell someone else's.
On the other hand, purely historically, denim was originally intended for workwear, not fashion. This is because the fabric is very strong and comfortable, made from a plant material – cotton. Unlike artificial materials such as polyester, polyamide and lycra, for example, cotton is not a product of chemical synthesis.
In general, our workwear has many product benefits - comfortable, durable and modern cut, the use of quality accessories (buckles, zippers, buttons, threads, labels) for their production and, of course, not least of all: the wonderful professionals we work with such as the fashion designers, tailors, seamstresses, employees in specialized laundries and all people involved in the production process.
Does workwear shrink when washed and dried at home?
Absolutely not! Because we manufacture our workwear from denim fabric, we wash each piece of workwear in specialized laundries at 60 degrees and dry it at 90 degrees during the production process, so that it does not get dirty and does not shrink when washed and dried at home.
I see you have workwear with different denim fabric compositions. What are the specifics?
Yes, we have several items where you can choose between a denim composition of 100% cotton or a combination of 98% cotton with 2% elastane.
The composition of 100% cotton makes the garments an excellent solution for the work of welders and people involved in metalworking and working with metal cutting tools, as this type of fabric is largely non-flammable and has high levels of protection. Garments made of 100% cotton, but also those with 98% cotton and 2% elastane are also suitable for mechanics and workers involved in construction, repairs, installations, warehouse work, heavy equipment, moving and utility services, etc. Regardless of which of the two types of denim you choose, you can be sure of its strength, comfort and durability in the long term.
How do I know which workwear size is right for me?
On the individual pages of each product, where a size chart is needed, you can see one as an image under the photos of the respective product. We would like to clarify that the waist for all types of work overalls always measured THROUGH THE NAVEL, this is the so-called high waist. The waist for all types of pants and jeans always measured BELOW THE NAVEL, this is the so-called low waist. For all types of jackets and vests Measure your chest circumference in the standard way. It is also explained on the product pages.
For your additional convenience, we have also created a page "Size charts", where you can read some specifics about taking accurate measurements, as well as see all of our size charts.
If you have questions you could write to us at mechtaya@abv.bg anytime!
Frequently asked questions about orders
Do I need to have an account created on the site to place an order?
No. Creating a customer account in our online store denimbg.com is a desirable, not a mandatory condition for browsing the site and placing orders.
If you already have an account, you can access it here, by entering the relevant information, and if you do not have one – register by following this link. If you already have an account but have forgotten your password, you have the option to reset it at any time and subsequently change it. here. Also, once you already have an account, you can set a new password directly in it without having to reset your current password when you are out of your account.
When registering a new account or sending a request to reset a forgotten password for an existing one, you will receive a link to log in to your account/reset your password in your email.
We advise you to create accounts, as this way you can monitor the current status of your orders, as well as change your details (name, surname and phone number), which are automatically updated on the checkout page. In addition, we often send emails with promo codes and various special offers only to registered users on the site.
Can I place an order by phone rather than through the online store?
Yes, but only for orders in Bulgaria.
Certainly! We can take your order in whichever way is most convenient for you. You can call us at +359889495677 and/or email us at mechtaya@abv.bg. Additionally, every product page lists a phone number that you can click to call us directly. You also have the option to send a message to our social media profiles on Facebook, LinkedIn, and/or Instagram. We recommend that- whether you are placing an order via denimbg.com or using any of the other methods mentioned above—you carefully check the size charts beforehand to ensure you receive the correct size of workwear. If you are unsure about your size but wish to place an order, you can simply provide your waist measurement in the order notes (if using the online store) or tell us over the phone, and we will determine the most suitable size for you.
We advise you, regardless of whether you place an order through denimbg.com or through any of the other methods listed above, to check the size charts carefully in advance to ensure that you receive the correct size of workwear you are ordering.
You can always, if you are unsure of your exact size and want to order, simply write to us in the order notes (if through the online store) or tell us (if by phone) your waist and we will assess which size is best for you.
Do you accept wholesale orders for companies?
Of course! So far in our 23-year history on the market, we have dressed over 200 companies with both summer workwear, and with winter work clothes. We have many long-standing partners and clients. To distinguish yourself with a corporate identity, we can offer you various types of printing and embroidery.
If you are interested you can write to us at mechtaya@abv.bg
Do you have a physical store?
Yes! Our store is located in Sofia city, 72 Dimitar Petkov Str., the "Dimitar Petkov" market, next to the "Konstantin Velichkov" metro station.
Exact location:
https://maps.app.goo.gl/VZyshVyYWG9zKvzJ8
We work from Monday to Friday from 10:00 to 18:00, Saturday and Sunday are days off.
You also have the option to place an order through the online store by selecting "Pickup from our store in Sofia" with the payment method "Pay on site at our store" - you order in advance, come to our store during the specified working hours and pay for your order in cash or by card.
Can you issue me a company invoice?
Yes, we can. The only information we need is your company's VAT. On the order completion page (if you place an order through the online store), there is a field for additional information where you can enter the VAT and other company data at your discretion.
Also, for an invoice you can call us at +359889495677 and/or email us at mechtaya@abv.bg
Our company Mechta A-YA is registered in Bulgaria for VAT.
Which couriers do you work with?
We work with Econt, Speedy, BOX NOW and Pigeon Express.
Detailed information related to delivery methods, payment methods, orders, complaints, returns and refunds and other similar issues can be found at the terms and conditions page on our website.
What time do I have to place an order to have it shipped the same day?
Orders placed by 3pm Bulgarian time on weekdays through the online store or by phone are processed and shipped the same day. Orders placed after 3pm on weekdays and on non-working days are processed and shipped the first following business day.
Is there a free shipping option?
For orders worth over 100 euros total price of the products, delivery is free with the couriers Econt, Speedy and Pigeon Express only to their offices. For orders below this amount with Econt, Speedy and Pigeon Express, delivery is paid by the User, that is, the price of the respective courier service determined by the specified couriers, as this also applies to deliveries to an address with Econt, Speedy and Pigeon Express, for which there is no free delivery. The price that the customer owes for transport is formed based on the terms and requirements of the couriers used by the Supplier, as the price also includes additional services such as SMS notification, test and inspection option, and delivery on Saturday. The charging of delivery is not tied to the settlement to which it is delivered.
Delivery to Box Now vending machines is always fixed and costs 3 euros, regardless of the value of the order and the location within the Republic of Bulgaria.
Is there an opportunity to inspect and test the product upon delivery?
Yes, of course – we ship all orders with three additional options included in the courier service: SMS notification, preview, and test.
To make it easier and more convenient for you, and not to rush and queue at the courier's office, if you want to try on the garment, there is no problem at all to take it home and try it on in peace. Now, if a return or exchange is necessary, we can always respond later. In such cases, you can also call us at +359889495677 to provide you with the necessary assistance.
What are the payment methods on the site?
(1) By cash on delivery/postal money order – payment in cash or by card at the courier’s POS terminal upon delivery. If an order is canceled by the customer, the courier services for returning the goods through the respective courier are at the customer’s expense. The return is made through the same courier through which the order was made. Orders for which the couriers Speedy, Econt and Pigeon Express were used can be paid for by cash on delivery/postal money order, bank transfer and debit/credit card via a virtual POS terminal. Orders with the Box Now delivery method are paid by debit/credit card via a virtual POS terminal or by bank transfer, but do not have the option for cash on delivery/postal money order.
(2) By debit/credit card via virtual POS terminal for orders with BOX NOW, Speedy, Econt and Pigeon Express. Returns are at the customer's expense, regardless of the delivery method.
(3) By bank transfer for orders with BOX NOW, Speedy, Econt and Pigeon Express. A standard bank transfer is made, as a basis for which the User indicates the order number, which he will see after its completion, and also in the email he will receive from the Supplier or an invoice number. To clarify the details of the bank transfer, the Supplier reserves the right to contact the User at the email/phone number provided when ordering. The email that the User receives from the Merchant after completing the order also contains the details of the Supplier's bank account to which the bank transfer should be made. The Supplier sends the goods ordered by the User only after the bank transfer has been credited to his bank account.
(4) In cash or by card at the physical store of Mechta A-YA company, located in Sofia city, 72 Dimitar Petkov Str. when the option "Pick up from our store in Sofia" is selected on the checkout page with the payment method "Pay on site in our store".
What are the conditions for complaints, refunds and return/exchange of goods?
On our page with general terms and conditions, in the last two chapters – VIII and IX – you can find complete and detailed information about complaints, return/exchange of goods and refunds.
First of all, you can write to us at mechtaya@abv.bg
If you still have other questions and need assistance, contact us:
